Returns & Refunds

Personalised Orders

Our products are personalised or printed to your specifications. We do not accept returns or exchanges simply because you change your mind or select an incorrect size, design or wording where we have supplied exactly what you ordered.

Please check your artwork, spelling, dimensions, garment sizes and order details carefully before purchasing.

Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will confirm whether we can accommodate your request. Changes may not be possible once production has begun.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or different from what you ordered, please contact us with your order number and a description of the problem. Photos can help us investigate.

Personalisation does not affect your statutory rights. Where you are entitled to a refund, repair or replacement, we will provide the appropriate remedy under UK consumer law.

Please contact us before returning items so we can explain the return arrangements. We will cover reasonable return costs for faulty or incorrectly supplied goods where required by law.

Customer-Supplied Artwork

Please ensure your artwork is suitable for printing. An error within artwork you supplied is not a printing fault where we have accurately reproduced your order. This does not affect your rights if our printing or products are faulty or do not match the agreed specification.

Contact Us

Email: dtfprintingdirect@gmail.com
Telephone: 0191 419 1262
Hours: Monday–Friday, 8am–4pm

Returns address:
DTF Printing Direct
7 Phoenix Road
Crowther
Washington
NE38 0AD

Nothing in this policy limits your statutory consumer rights.